Privacy Policy

Last updated: 15th January 2026

Introduction

BuildExpert Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Collection

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address
• Health Information: Medical history, health conditions, treatment preferences, and wellness goals (with your explicit consent)
• Appointment Data: Booking details, treatment history, and session notes
• Website Usage: IP address, browser type, pages visited, and interaction data through cookies and analytics
• Payment Information: Billing details and transaction records (processed securely through third-party payment providers)
• Communication Records: Emails, phone calls, and messages exchanged with our team

How We Use Your Information

We use your personal data for the following purposes, based on legitimate interests and your consent:

• Providing holistic wellness and massage therapy services
• Scheduling and managing appointments
• Creating personalised treatment plans
• Processing payments and maintaining financial records
• Communicating about your treatments and appointments
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending relevant health and wellness information (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Healthcare professionals involved in your care (with your consent)
• Service providers who assist with our operations (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights
• Insurance providers for claims processing (with your consent)

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Treatment records are typically kept for 7 years after your last appointment, as required by professional guidelines. Website usage data and marketing information are retained for shorter periods unless you request deletion.

Your Rights

Under GDPR and UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for specific processing activities

International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Irish Data Protection Commission or your local supervisory authority.